Cartive Cancellation and Refund Policy

Start with a correction when work misses the agreed brief. Cancellation and refund treatment depends on your accepted order, completed work and applicable rights.

Find your situation

Situation	Proposed handling
Cancel before work starts	Review the unused amount; any reservation charge must have been agreed before payment.
Cartive cannot deliver	Review a refund for the undelivered portion. Only approved, documented third-party costs may be considered where lawful.
Work materially misses the brief	Request an in-scope correction first. If unresolved, review an appropriate proportionate refund.
You change the product or concept	Agree revised scope and fees; a change of direction does not automatically qualify for a refund.
Amazon rejects a design	Review documented format errors for correction. Account eligibility, product claims and platform changes are assessed separately.
Sales or conversion do not improve	No performance-based refund promise. Cartive remains responsible for the agreed creative deliverables.
Monthly or discounted term ends early	Prepayment, notice and remaining-term rules must be confirmed in the order before purchase.

How do you request help?

1. Call or message +1 (929) 446-2992.
2. Include your order reference, payment date, affected files and the requirement that was missed.
3. We review the agreed scope and completed work, then confirm the proposed resolution in writing.

Do not send passwords. Approval of work does not remove rights that cannot legally be excluded.

How are approved refunds returned?

Detail	What to expect
Method	Original payment method where practical.
Confirmation	Amount, currency, lawful deductions and processing estimate stated in writing.
Bank settlement	Timing depends on the payment provider and bank.
Still to finalize	Claim deadlines, response targets, processing window and subscription cancellation rules.

This draft introduces no fixed cancellation percentages, money-back guarantee or automatic non-refundable subscription rule. Those commercial decisions require approval before the policy takes effect.